This Payment & Refund Policy explains how paid pilots are billed and activated at Halvern, including invoice handling, payment timing, refunds, and billing disputes.
Effective date: April 29, 2026
Current paid pilot flow: manual invoice, payment verification, then workspace activation. This policy applies unless separate written commercial terms are agreed in an order form or invoice.
Paid pilot scope, duration, features, user limits, and commercial pricing are defined in the applicable invoice, order form, or other written commercial document issued by Halvern.
If there is a conflict between this policy and signed commercial terms, the signed commercial terms control for that customer relationship.
All fees are stated in the currency shown on the invoice unless otherwise agreed in writing.
Paid pilot access is not activated until payment is received and verified, unless Halvern confirms a written exception.
The standard flow is: (1) invoice issuance, (2) payment verification, and (3) workspace activation.
Customers are responsible for providing accurate billing details and proof of payment when requested for verification.
Unless a different due date is stated on the invoice, invoices are due within 7 calendar days from the invoice date.
If payment is late, Halvern may delay activation, suspend pilot access, or withhold renewal and expansion until outstanding amounts are paid.
Customer is responsible for applicable taxes, bank fees, transfer charges, and currency conversion costs unless otherwise required by law.
Except where required by applicable law or expressly agreed in writing, paid pilot fees are non-refundable after payment verification and activation.
If a customer cancels before activation, Halvern may, at its sole discretion, issue a partial or full refund after deducting documented processing or banking costs.
Any upgrade, downgrade, extension, or pricing change applies prospectively under a new or revised invoice and does not retroactively change already-invoiced amounts.
Billing disputes must be submitted to hello@halvern.com within 14 calendar days of invoice issue date with sufficient supporting detail.
Halvern will review good-faith disputes and respond within a commercially reasonable period. Undisputed amounts remain payable on time.
This policy should be read together with the Terms of Service and Privacy Policy.